Complaint Management
Get your complaints resolved lightning fast! All you need to do is raise a complaint here. The committee members will be notified instantly, and you can track your complaint status at any time.
01
Homepage
Log in to the app and land on the homepage
02
Initiate Complaint Registration
Navigate to the designated section for complaint registration within the app
03
Select Complaint Category
The system prompts user to select the category of their complaint from a list of predefined categories
04
Provide Detailed Description
Provide a detailed description of the complaint, specifying relevant information to aid in resolution.
05
Upload Attachments (Optional)
Users have the option to upload attachments, such as images or documents, to provide additional context to their complaint.
06
Submit the Complaint
After entering all necessary details, submit the complaint to the system.
07
Select Complaint Type
Specify whether the complaint is related to which department so that they send relevant resource to resolve the problem.
08
Complaint Tracking and Notifications
The system generates a unique ticket for the registered complaint, enabling users to track the progress. Real-time updates and notifications are sent to users about the status of their complaint.
09
Complaint Forwarding
The complaint is automatically forwarded to the relevant resource by the management based on the selected category and urgency.
010
Resolution and Confirmation
The relevant resource works on resolving the complaint. Users receive notifications on the progress, and once resolved, they get a confirmation along with details of the resolution.
11
Feedback
Users have the option to provide feedback on the resolution process, including the efficiency of the response, clarity of communication, and overall satisfaction. Users submit their feedback, which is recorded for continuous improvement.
12
Feedback Acknowledgment
The system acknowledges the feedback submission. The feedback is used for continuous improvement in the complaint resolution process , community services and service provided by resource.
